Communication
Give your agents full access to Slack.
Agents read channels, follow threads, search history, and post where your team already works. Slack message events let an agent answer the moment a question lands, and channel filters on triggers keep each agent scoped to the conversations that matter.
Capabilities
What agents do with Slack
Helios vector-searches the Slack API surface at run time, so an agent reaches for whichever endpoint the task needs.
- Search Slack's entire API surface at run time and call any endpoint within your scopes.
- Read channel history and thread replies, including files and attachments.
- Post messages, thread replies, and rich blocks; update or delete what the agent posted.
- Search across the workspace to reconstruct what happened and who said it.
- React with emoji, pin messages, and manage channel membership.
- Trigger on new messages with a channel filter, so one agent watches one room.
Use cases
Tasks you can hand to a Slack agent
Answer support questions in channel
An agent watches your support channel, searches your docs and past threads, and replies with a real answer plus a link.
Watch #support. When someone asks a question, answer it from our docs and past threads.
- slack·read the thread in #support
- notion·search internal help center
- slack·search prior threads for the same question
- slack·reply in thread
Replied in thread
- Answered the SSO group-mapping question
- Linked to the SCIM setup doc
- Tagged @ops because the customer is on Enterprise
Summarize a busy channel
A scheduled agent reads everything that happened, separates decisions from chatter, and posts a digest with open questions called out.
Every evening, summarize #product: decisions made, open questions, who owns what.
- slack·read 24h of #product history
- slack·expand threads with 3+ replies
- slack·post digest to #product-digest
#product · Mar 5
- 3 decisions, including shipping the export beta on Friday
- 2 open questions awaiting @dana
- 1 escalation moved to #incidents
Route escalations to the right owner
The agent recognizes an escalation, pulls the customer record, and pages the owner with everything they need in one message.
When a message looks like an escalation, look up the account and page the owner.
- slack·read message and thread context
- attio·look up the account record
- stripe·check plan and payment status
- slack·DM the account owner with context
Escalation routed
- Account: Northwind · Growth plan · $4.2k MRR
- Owner @priya paged with the thread link
- Follow-up task created in Attio
Broadcast what shipped
When a release publishes, the agent turns the notes into a message your whole company can read and posts it.
When we publish a release, announce it in #general in plain language.
- github·read release v2.8.0 notes
- slack·post announcement to #general
Announced v2.8.0
- Highlighted scheduled exports and the faster search
- Linked the changelog and the upgrade note
Run a standup without the meeting
The agent reads yesterday's commits and merged work, drafts a standup per person, and posts it before the day starts.
Every weekday at 9am, post a standup from yesterday's GitHub activity.
- github·list commits and merged PRs since yesterday
- github·list PRs still awaiting review
- slack·post standup to #standup
Standup · Mar 6
- 5 engineers shipped 12 PRs
- @sam blocked on a review for #2841
- Nothing red in CI overnight
Triggers
Wake an agent on Slack events
Attach any of these events to a workflow and filter on the fields that matter. The agent starts within seconds of the event landing.
| Event | What it means |
|---|---|
message.channels | A new message lands in a public channel. Filter by channel so one agent watches one room. |
message.groups | A new message lands in a private channel the connection has joined, with the same channel filters. |
Cross-app recipes
Slack works alongside the rest of your stack
One agent, one run, several services. It reads from one tool and writes to the next without a handoff.
Templates
Ready-to-run Slack agents
Copy the prompt, connect your tools, and put an agent on the task.
Support
Slack support triage
Watches your support channel, answers what your docs already cover, and escalates the rest with the account context attached.
Support
Plain thread triage & weekly themes
Triages every incoming Plain thread on arrival, then clusters the week into the themes product should hear about.
Support
Morning inbox triage
Reads what arrived overnight, labels it, drafts the easy replies, and hands you a ranked list of what needs a human.
Engineering
Pull request reviewer
Reviews every pull request against your conventions, leaves inline comments, and posts a weekly digest of review load and CI health.
Engineering
Release notes writer
Turns a new tag into release notes grouped by theme, publishes them on GitHub, and files a changelog entry in Notion.
Engineering
Standup without the meeting
Reads yesterday's commits, merges, and review queue, then posts a standup so nobody has to attend one.
Engineering
Incident postmortem drafter
Reconstructs the incident timeline from Slack and GitHub, names the triggering change, and drafts the write-up in Notion.
Engineering
CI cost & speed report
Attributes build spend to the workflows driving it, finds the jobs that got slower, and names the change responsible.
Sales & RevOps
Failed payment recovery
Finds failed charges every hour, emails the billing contact a working update link, and escalates the accounts that matter.
Sales & RevOps
Churn risk watchlist
Joins billing signals with product usage and support volume to surface the accounts quietly drifting toward the exit.
Sales & RevOps
Inbound lead enrichment
Enriches every new signup, scores it against your ICP by reading the company's own website, and routes the strong fits.
Sales & RevOps
Nightly CRM hygiene
Merges duplicates, fills missing firmographics, and flags deals that have gone quiet — every night, without anyone remembering.
Sales & RevOps
Typeform lead router
Reads each form response, enriches the company, routes it to sales or support, and replies while the person still has your tab open.
Sales & RevOps
Onboarding email that reads the account
Checks what each new account has actually set up and sends the message that helps them next, rather than the next message in a sequence.
Operations
Weekly metrics report
Queries your warehouse, computes the metrics your team argues about, and posts a report with the anomalies called out.
Operations
Nightly data quality checks
Runs your invariants against production every night and tells the on-call analyst which rows broke and since when.
Operations
Drive organizer & access audit
Files loose documents by what they actually contain, and reports anything shared beyond your domain.
Marketing
Reddit brand monitor
Sweeps the subreddits where your customers gather, judges which threads deserve a reply, and brings you a shortlist.
Marketing
Discord community digest
Reads every channel each evening, surfaces unanswered questions, and files real bug reports as GitHub issues.
Marketing
Competitor pricing & changelog watch
Scrapes competitor pricing pages and changelogs every week and reports only what actually changed.
Marketing
Research brief writer
Researches a topic across the live web and returns a sourced draft in your voice, with the open questions flagged.
Support
Documentation freshness audit
Checks your written docs against the actual codebase every month and comments on the pages that have gone stale.
Use cases
Where Slack agents earn their keep
Support triage
An agent reads each incoming thread the moment it arrives, identifies the customer, checks their plan and history, labels and prioritizes it, and drafts a reply grounded in your documentation.
Lead enrichment
When someone signs up or fills a form, an agent enriches the person and their company, scores fit against your definition of a good customer, creates the CRM record, and tells the right rep.
PR review & digest
An agent reads each diff against your conventions and leaves a real review. A second agent summarizes the week: what merged, what is waiting, and how CI is holding up.
Incident summaries
An agent reconstructs the timeline from your incident channel and the deploys around it, identifies the triggering change, and drafts the write-up with the facts already assembled.
Database reporting
An agent introspects your schema, writes the SQL, runs it, analyzes the results in its own sandbox, and posts a report your team reads — instead of a dashboard nobody opens.
Content pipeline
An agent searches the web, reads what it finds, and writes a sourced draft into a real document. Give it your voice and your prior work, and the first draft already sounds like you.
Weekly digests
An agent reads a week of activity across the tools your team uses, separates decisions from chatter, and posts a digest people actually read.
Form routing
A response arrives and an agent reads what the person wrote, enriches their company, decides where it belongs, and files it — as a deal, a support thread, or a reply within minutes.
Community monitoring
An agent sweeps Reddit and Discord for mentions of your product, your competitors, and your problem space, judges which threads deserve an answer, and brings them to your team.
FAQ
Questions, answered
Put an agent on Slack.
Connect it once, describe the task in plain English, and let it run on your schedule or your events.