Support
Plain thread triage & weekly themes
Triages every incoming Plain thread on arrival, then clusters the week into the themes product should hear about.
The prompt
This is the whole configuration
Paste it into a workflow and edit it in plain English. There is nothing else to wire up.
When a new thread is created in Plain, read it along with the customer record. Look up the customer's plan and payment health in Stripe. Search our Notion help center for the answer. Apply the right labels, set priority from the plan tier (Enterprise is high, everything else is normal unless the customer says they are blocked), draft a reply, and leave an internal note explaining what you checked. If the account is Enterprise and the thread sounds urgent, DM the account owner in Slack with a summary. Separately, every Friday at 3pm, read all threads from the past seven days, cluster them by theme, count each cluster, and post the top themes to #product with example threads.
Trigger
What starts this agent
Runs when the event fires in the connected service. Filter on the fields that matter so only the runs you want wake the agent.
Example output
What you get back
Every run leaves a readable record: the steps the agent took and the result it produced.
Thread triaged in 22 seconds
- Labeled `billing` · priority `high` (Enterprise)
- Draft reply cites the invoice settings doc
- Internal note names Tuesday's failed charge
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Related templates
Pair it with these
Support
Slack support triage
Watches your support channel, answers what your docs already cover, and escalates the rest with the account context attached.
Support
Morning inbox triage
Reads what arrived overnight, labels it, drafts the easy replies, and hands you a ranked list of what needs a human.
Sales & RevOps
Churn risk watchlist
Joins billing signals with product usage and support volume to surface the accounts quietly drifting toward the exit.
Run Plain thread triage & weekly themes on your stack.
Connect the integrations, paste the prompt, attach the trigger. The agent takes it from there.