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Community monitoring

Someone is always reading the threads about you.

An agent sweeps Reddit and Discord for mentions of your product, your competitors, and your problem space, judges which threads deserve an answer, and brings them to your team.

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How it works

Three steps to a standing task

  1. Step 01

    Name what to watch

    Subreddits, Discord channels, brand terms, competitor names, category language. The agent reads full comment trees rather than matching keywords.

  2. Step 02

    Say what deserves attention

    A question you can answer, a bug with a reproduction, a comparison thread, a positive review worth thanking. The agent scores sentiment and intent, and ignores the rest.

  3. Step 03

    Get a shortlist, not a firehose

    Every few hours the agent posts the threads worth a reply, with a suggested response and a link. Feature requests get filed where product will see them.

The run

What the agent actually does

Every step below is a real tool call: the agent reaches for the API it needs, reads what it finds, and acts.

Every 4 hours

Every few hours, find mentions of us and our competitors, and flag the threads worth answering.

  1. reddit·search 8 subreddits for brand and category terms
  2. reddit·read comment trees on 6 threads
  3. discord·read new #help threads
  4. code·score sentiment and reply-worthiness
  5. slack·post the shortlist to #community

3 threads worth a reply

  • One asks how we compare on pricing
  • One reports a real bug with a reproduction
  • One is a positive review worth thanking
  • 11 mentions reviewed and skipped

Reach

The tools this agent touches

Each one connects once, and the agent gets its complete API.

This task belongs to Marketing. See the rest of what that team hands off.

FAQ

Questions, answered

Put an agent on community monitoring.

Describe the task, attach a trigger, and let it run around the clock.

Get started free
Book a demo