Support
Manage support work with Zoho Desk.
Agents can search tickets, update customers, maintain knowledge articles and respond to help desk events.
5,000 free credits to start.
Agent reach
Zoho Desk REST API
The full surface, searched at run time.
Connect with
- Your own OAuth app
Use your OAuth app or existing OAuth tokens, with the matching data centre and organization ID.
Event triggers
Yes · 3 events
Plus manual, schedule, and signed webhook.
What the agent can do
What agents do with Zoho Desk
Helios searches the Zoho Desk REST API at run time. The agent finds the endpoint the task needs and calls it.
- Read and update support tickets and their threads.
- Manage contacts, accounts and support activities.
- Search and maintain knowledge articles.
- Use supported administration and automation endpoints within the connected user's permissions.
Examples
Tasks you can hand to a Zoho Desk agent
Triage new tickets
Use ticket details to assign an owner and priority.
Review a new support ticket and route it to the right team.
- zoho_desk·Read ticket details
- zoho_desk·Update the assignee and priority
Ticket routed
Event triggers
Start a run on Zoho Desk events
Attach any of these events to a workflow and filter on the fields that matter. Manual, schedule, and signed webhook triggers work too.
| Event | What it means |
|---|---|
ticket.created | A ticket is created. |
ticket.updated | A ticket changes. |
im_message.added | An instant message arrives. |
Works with
Zoho Desk works with the rest of your stack
One agent, one run, several services. It reads from one tool and writes to the next in the same sandbox.
FAQ
Questions, answered
Put an agent on Zoho Desk.
Connect it once and describe the task in chat. Then reuse the prompt as a workflow on a schedule or a webhook.