Support
Triage tickets and keep support content current.
Agents can read and update tickets, work with users and organizations, and manage Help Center content through your Zendesk account. Native webhook events can start workflows when your account permits the subscription.
5,000 free credits to start.
Agent reach
Zendesk Support, Help Center, and Talk APIs
The full surface, searched at run time.
Connect with
- API key
- Your own OAuth app
Enter your Zendesk account URL. Your own OAuth client must belong to that account unless Zendesk has approved it as a global client.
Event triggers
Yes · 5 events
Plus manual, schedule, and signed webhook.
What the agent can do
What agents do with Zendesk
Helios searches the Zendesk Support, Help Center, and Talk APIs at run time. The agent finds the endpoint the task needs and calls it.
- Read tickets, comments, customer details, and ticket history.
- Assign tickets, set priorities, add tags, and post replies.
- Manage Help Center articles, sections, and community content.
- Filter ticket events by status, priority, group, brand, or tags.
Examples
Tasks you can hand to a Zendesk agent
Triage new support tickets
Read the customer's request and history, then assign a group and priority.
Triage this new Zendesk ticket using the support team's routing rules.
- zendesk·Read the ticket and requester history
- zendesk·Set the support group, priority, and tags
Ticket triaged
- Assigned to the support group with priority and tags.
Event triggers
Start a run on Zendesk events
Attach any of these events to a workflow and filter on the fields that matter. Manual, schedule, and signed webhook triggers work too.
| Event | What it means |
|---|---|
ticket.created | A ticket is created. |
ticket.status_changed | A ticket changes status. |
ticket.comment_added | A comment is added to a ticket. |
user.created | A user is created. |
article.published | A Help Center article is published. |
Works with
Zendesk works with the rest of your stack
One agent, one run, several services. It reads from one tool and writes to the next in the same sandbox.
FAQ
Questions, answered
Put an agent on Zendesk.
Connect it once and describe the task in chat. Then reuse the prompt as a workflow on a schedule or a webhook.