Support
Act on customer conversations in Help Scout.
Agents search the Inbox API to read conversations, write replies and notes, manage customers, and retrieve reports. Webhook events can start support workflows.
5,000 free credits to start.
Agent reach
Help Scout Inbox API
The full surface, searched at run time.
Connect with
- Your own OAuth app
Connect your Help Scout OAuth app. App-only tokens are not supported.
Event triggers
Yes · 6 events
Plus manual, schedule, and signed webhook.
What the agent can do
What agents do with Help Scout
Helios searches the Help Scout Inbox API at run time. The agent finds the endpoint the task needs and calls it.
- Read conversations and add replies or internal notes.
- Manage customers, organizations, tags, and assignments.
- Retrieve inbox and team reports.
- Start workflows from conversation, customer, chat, rating, survey, organization, tag, and user status events.
Examples
Tasks you can hand to a Help Scout agent
Triage new conversations
Read the customer's message, find related context, and add a note for the support team.
Summarize new billing conversations for the support team.
- help-scout·read the conversation and customer history
- help-scout·add an internal note with the issue and next steps
Triage note added
- Billing question summarized
- Customer history linked for the support team
Event triggers
Start a run on Help Scout events
Attach any of these events to a workflow and filter on the fields that matter. Manual, schedule, and signed webhook triggers work too.
| Event | What it means |
|---|---|
convo.created | A conversation arrives. Filter by inbox, subject, tags, or customer. |
convo.assigned | A conversation is assigned. |
convo.status | A conversation changes status. |
convo.customer.reply.created | A customer replies to a conversation. |
satisfaction.ratings | A customer submits a satisfaction rating. |
beacon.chat.created | A Beacon chat starts. |
Works with
Help Scout works with the rest of your stack
One agent, one run, several services. It reads from one tool and writes to the next in the same sandbox.
FAQ
Questions, answered
Put an agent on Help Scout.
Connect it once and describe the task in chat. Then reuse the prompt as a workflow on a schedule or a webhook.